Lifeline Australia

Contact: 13 11 14

Lifeline’s 13 11 14 service is staffed by trained volunteer telephone counsellors who are ready to take calls 24-hour a day, any day of the week from anywhere in Australia. These volunteers operate from Lifeline Centres in every State and Territory around Australia. Lifeline answers around 450,000 calls per year from people needing emotional support.

Anyone can call Lifeline. The 13 11 14 service offers a counselling service that respects everyone’s right to be heard, understood and cared for.

They also provide information about other support services that are available in communities around Australia.

Lifeline telephone counsellors are ready to talk and listen no matter how big or how small the problem might seem. They are trained to offer emotional support in times of crisis or when callers may be feeling down.

If you feel that you might need telephone counselling, you can call about anything that might be troubling you.

Some of the issues that people call Lifeline about include:
• Family and relationship issues
• Mental Health Concerns
• Suicide Prevention and Support
• Abuse and violence
• Loneliness
• Life direction

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