The Personal Support Programme

What is the Personal Support Programme?
The Personal Support Programme (PSP) is a service for people who face difficult circumstances. Participating in the PSP allows people to take a break from job searching and address the other issues in their life. The PSP is funded by the Australian Government Department of Family and Community Services and participants are referred to the program through Centrelink. The PSP is delivered by various community groups and non-government organisations around Australia. You need to be on a Centrelink payment to participate.

The PSP offers:

  • Counselling / Personal Support - Includes guidance, building self-esteem and confidence.
  • Referral and Advocacy - Helping to access other community services.
  • Practical Support - For example, assistance to attend interviews or with transport.
  • Assessment - Assessment of skills and helping to set plans and goals.



How can PSP providers help?


PSP providers are the organisations which deliver the PSP. They can offer understanding, support and guidance to help people overcome their difficulties. The aim is to help individuals determine what is important in their life and then assist them to work towards their goals.

To access the Personal Support Programme, speak with Centrelink and ask to be referred to a PSP provider

What you need to know about the PSP:

  • Your income support payment from Centrelink stays the same.
  • You can work at your own pace and stay in the PSP for up to 2 years.
  • In most cases you can choose your PSP provider.
  • You can visit your provider or they can talk to you at the local coffee
  • shop, drop-in-centre, or where you feel comfortable.
  • You need to see your personal provider at least once every four weeks.
  • You can always call you’re your personal provider for help and support.
  • You can leave the program before two years to study, get a job, start an apprenticeship or join a work program.
  • You can meet your Centrelink activity test requirements.
  • The law requires your personal provider to keep information about you private.

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